Refund policy

This policy covers returns, refunds, exchanges, and the limited warranty for Scenting Works products. Diffuser returns (30 days) Unused qualifying scent diffusers may be returned within 30 days of delivery for a refund of the product price, subject to inspection. Items must be in original packaging with all accessories. Return shipping is paid by the customer unless we shipped the wrong or defective item. A restocking fee of 15% may apply to opened-but-eligible diffuser returns. A packaging fee of up to $25 may apply if original packaging is missing or damaged. Aromas and oils Opened aroma oils, essential oils, and sample vials are final sale and non-returnable for hygiene and safety reasons. Unopened aromas may be considered for exchange or store credit within 14 days if the seal is intact — contact us before shipping anything back. Warranty Qualifying Scenting Works diffusers include a 1-year limited warranty against manufacturing defects under normal use. Warranty does not cover misuse, improper cleaning solvents, unauthorized modification, or ordinary wear. Refunds Approved refunds are issued to the original payment method after we receive and inspect the return. Shipping charges are non-refundable except for our error or a verified defect. How to start a return Email [email protected] with your order number, product name, and reason. Wait for authorization before shipping anything to us. Authorized returns ship to: Scenting Works LLC, Sarasota, Florida. Damages and issues Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or incorrect so we can make it right.